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Understanding Collision Repair: A Step-by-Step Guide 

When your vehicle is involved in a collision, the aftermath can be overwhelming. Understanding the repair process can significantly ease the stress. At Marthaler Chevrolet of Glenwood, your trusted local Chevy dealer, we are committed to providing transparency and exceptional service throughout your collision repair journey. This comprehensive guide walks you through each step of the auto collision and auto body repair process, ensuring you know what to expect when you entrust your vehicle to our expert team.
Schedule an Appointment

Initial Consultation and Assessment

Step 1: Scheduling Your Appointment
• Contact our collision center to set up a time to bring in your vehicle.
• Our customer service team will gather preliminary information and discuss available service options.

Step 2: Professional Damage Evaluation

• Upon arrival, a certified technician will conduct a detailed inspection to assess the full extent of the damage.
• We will use state-of-the-art diagnostic tools to identify both visible and hidden issues.

Step 3: Insurance Claim Assistance

• Our experienced staff will guide you through the insurance claim process.
• We liaise with your insurance provider to ensure all necessary paperwork is handled efficiently.

    Preparing for Repair

    Step 4: Vehicle Disassembly and Parts Procurement
    • Our technicians will carefully disassemble the affected area to uncover any additional damage.
    • We will order high-quality OEM parts as required, prioritizing quick delivery to minimize your wait time.

    Step 5: Crafting a Tailored Repair Plan
    • A customized auto body repair plan is created, detailing the necessary steps to restore your vehicle.
    • You will be provided with a comprehensive breakdown, including cost estimates and timeframes.
    Engine parts

      The Repair Process

      Step 6: Structural Repairs and Bodywork
      • Our collision and auto body repair specialists will restore the structural integrity of your vehicle using advanced techniques.
      • We meticulously repair or replace damaged body panels, ensuring alignment and fit are as good as new.

      Step 7: Paint Matching and Application
      • Our paint professionals use sophisticated color-matching systems to ensure a perfect match with your vehicle's existing finish.
      • We apply high-quality paint in a controlled environment for a factory-grade result.

      Step 8: Vehicle Reassembly and Quality Assurance
      • After painting, every component is reassembled with precision.
      • The vehicle undergoes extensive quality control checks to meet Marthaler Chevrolet’s standards and your expectations.

        Final Touches and Vehicle Return

        Step 9: Final Inspection and Detailing

        • A thorough final inspection is performed to ensure every aspect of the repair is flawless.
        • Your vehicle is professionally cleaned and detailed, so it looks and feels like new when you get back behind the wheel.

        Step 10: Comprehensive Customer Walk-Through

        • We provide a detailed walk-through of all repairs performed, ensuring your total understanding and satisfaction.
        • We are dedicated to transparency and will answer any questions you have about the repair process.
        Father and son talking to service technician

          Post-Repair Support

          Step 11: Follow-Up for Continued Satisfaction
          • Our commitment to service extends beyond the repair. We follow up with you to confirm ongoing satisfaction with our work.
          • We are always here to address any future concerns or needs related to your vehicle's performance.
          Chevrolet service representative speaking with customer

            Conclusion

            Marthaler Chevrolet of Glenwood is your trusted Chevy dealer partner for collision and auto body repair, and we are dedicated to restoring the safety, performance, and aesthetics of your vehicle. By choosing our collision center, you can expect meticulous craftsmanship, attentive customer service, and a commitment to excellence that stands the test of time. Remember, while we hope you never need collision repair services, Marthaler Chevrolet is here to support you with expertise and care should the need arise.