Everyone was polite, helpful and kind. Their not pushy like schweiters. What I mean by that is they don't just make you like something that is not what your looking for. I would highly recommend anyone to do business there. We love our traverse . we bought a used car from Marthaler and would do it again. We waited almost two weeks to get it because they were waiting for parts. We understand it takes time but it was kind of frustrating. They have an excellent service department and if we could have waited for it a couple more days I'm sure we wouldn't have any issues. They take the time to do an outstanding job. We do still have a few things that need to be done but ill just bring it to someone a little cheaper to do the work. I would recommend them because Marthaler seems to be laid back and willing to help.